FAQ's

Once opened, your bottle stays fresh and delicious for up to 6 months — no rush to finish it!

Refrigeration is totally optional. Pop it in the fridge if you like it extra crisp, or keep it on the counter or pantry shelf — it’s happy either way.

At Mother Root, we want everyone to enjoy our drinks. But finding the right balance of cost, quality, and nutrition can be tricky. Our Ginger isn’t suitable for vegans, as we use honey to naturally sweeten and blend the flavor.

Honey gives it that smooth texture and rich, aromatic depth that makes it so delicious. We know everyone’s tastes and values are different, and we’re always exploring new ways to craft amazing flavors that everyone can enjoy.

Mother Root is carefully balanced to make sure that our drinks really hit the spot. We use naturally sweet ingredients to balance other sweet and bittter tastes in each blend.

Our Ginger blend contains honey, which adds depth and smoothness — along with a touch of natural sweetness. Each 0.75 fl oz (22ml) serving contains about 7g of total sugars, all from natural sources

We never use artificial sweeteners, just real ingredients for rich, layered flavor.

It’s entirely down to your palate! Our Mother Root drinks are beautifully balanced to get the mix of flavors just right. But you might have a sweeter tooth or prefer more bitter or sour-tasting flavors.

If the apple cider vinegar comes through a little strong, we recommend giving the bottle a minimum of 8 shakes before pouring. Because of the natural ingredients we use, some settling can occur over time. Shaking ensures everything (especially the ginger) is evenly mixed for the best consistency and a smoother, more balanced pour.

Each 0.75 fl oz (22 ml) serving of Mother Root Ginger contains just under 1 tablespoon (about 15 ml) of raw apple cider vinegar.

Our couriers generally deliver between 7am and 9pm, Monday through Saturday. Exceptions may be made in the event of unforeseen circumstances. Standard Shipping usually takes 4-8 buisness days and Express 2-5 buisness days (dependant on location).

The easiest way to keep track of your delivery is to use the Shop app (iOS and Android: https://shop.app/) which will send notifications to your phone. If you need any help in tracking your order, please get in touch at [email protected].

Yes. We offer free delivery on orders of $75 or more.

We do not accept returns or offer refunds unless the product is damaged, defective, or there is an issue with the product. We’re also unable to offer refunds or returns based on taste preference, as flavor can be subjective.

If you received a damaged or defective item, or there is an issue with your order, please email us at [email protected] within 30 days of receiving your order. Include your order number and, if applicable, photos of the issue so we can assist you as quickly as possible.

If your item is defective, we will either replace the product or issue a full refund, including the cost of your original delivery. Unfortunately, we cannot offer refunds for orders that are no longer wanted, for taste preference, or for shipping costs unless the item is defective.

If you’re finding the flavor stronger or sharper than expected, try giving the bottle a good shake before pouring, at least 8 shakes, as this can make a real difference to the taste due to the natural ingredients we use. We recommend mixing about 1 part Mother Root to 6 parts soda or tonic water (but you can adjust to taste!).

Please email [email protected] and someone from the team will be in touch to help fix this for you.

At the moment, we ship within the USA and UK only. We’re not yet able to deliver to other countries, but we’re growing fast and hope to expand to more destinations soon. Stay tuned!