Shipping policy

Last updated December 20, 2025

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://motherroot.com/policies/terms-of-service

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard delivery shipping on Free UK shipping on orders over £40. Free US shipping on orders over $75.

Shipping Fees

We also offer shipping at the following rates:

	Standard UK Delivery 1-3 business days	Highlands and Islands 3–5 business days	Standard US Delivery 4–8 business days	Express US Shipping 2–5 business days
Under £40 / $75	£1.99	£1.99	$7.95	$19.95
£40+ / $75+	Free	Free	Free	$19.95

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information. Please note that in the UK after 12pm 20th December orders we cannot guarantee orders will arrive before Christmas.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

UK Orders are typically processed within 1–2 business days. During busy periods or promotions, dispatch may take a little longer. Orders placed before 1pm (UK time) are usually processed and shipped the same day; orders placed after this time will be dispatched the following business day. Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your delivery.

USA Orders are typically processed within 1–2 business days. During busy periods or promotions, dispatch may take slightly longer. Orders placed before 12pm GMT+4 are usually shipped the same day; orders placed after this time will be processed on the next business day. You’ll receive an email with tracking information as soon as your order has been dispatched.

HOW IS MY SUBSCRIPTION FULFILLED?

If you are buying a subscription then we will deliver on: Subscription orders are processed automatically based on your chosen delivery frequency and shipped within 1-2 business days of renewal. Customers will receive an email confirmation when each subscription order is dispatched.

You can manage, skip, or cancel your subscription at any time through your account. Changes to your subscription must be made at least 48 hours before your next scheduled renewal to take effect. UK subscription orders always include complimentary delivery.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders are shipped Monday to Friday, excluding public holidays.
We do not ship to P.O. boxes.
We do not ship to military or APO/FPO addresses.
Delivery times may vary during busy periods or due to customs delays.
Orders placed after 1pm may be processed the next business day.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

SUSTAINABLE PACKAGING

All orders are packaged using recyclable or reusable materials to minimise environmental impact.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://motherroot.com/policies/refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: [email protected]